Some people are difficult on a regular basis and annoy, hurt, or confuse most of the people they come into contact with. Others can be difficult in very specific situations. And we all have the potential to be difficult! Presenter Dr. Mimi Leibman will help us understand the difficult people and situations in our lives and find effective ways to respond. Leibman was Director of the Staff Development Institute and Assistant Director of Professional Development for the Yonkers Public Schools. She has a Ph.D. in psychology from the City University of New York.